ICA-AP Training Program for Managers of Consumer Co-ops
The second batch of the 2014 training program for managers of consumer co-operatives organized by ICA-AP in collaboration with Japanese Consumers’ Co-operative Union (JCCU) was held from 8-22 November. Co-op Kobe and the Co-op Net Business Association provided the training grounds, the facilities and resource persons.
Five co-operative staff from NTUC FairPrice Singapore (Mr. CHONG Chie Siang, Mr. TAN Wei Heng & Mr. YAP Yaozong Victor), Saigon Coop (Mr. NGUYEN Huu Dai & Mr. NGUYEN Tien Dung) attended the training program which was designed to cover the training proposals requested by the trainees. Upon arrival, the trainees received a 2-day orientation course at JCCU headquarters, where they received lectures on the outline and the product development policy of JCCU.
JCCU managers taining, Japan
At the Co-op Net Business Association, they received explanation on the structure of the business association and their social and environmental initiatives. They later paid study visits to Co-op Net eco-center and Saitama Coop Futatsumiya store to gain more understanding about Co-op Net business. In Co-op Kobe, after being introduced the outline of the organization, they received various lectures including “business reform in store operation”, “quality assurance”, “staff education, “home delivery business” and a practical training at a store. Since the competition environment in the retail industry of both Singapore and Vietnam is severe, the trainees enthusiastically discussed and shared views on how to improve staff skills to add more value to customer service to enhance their competitiveness.
At the end of the training, an action plan was drawn by the trainees to address what they intend achieving upon returning to their home countries. They returned home on November 23.
